Refund policy

RETURN AND REFUND POLICY

Last updated: April 2026

At BrewSpecialty Coffee, we sell two distinct categories of products — coffee and brewing equipment — and our return and refund policy differs between them. Please read the relevant section for your purchase carefully.

CATEGORY 1: COFFEE PRODUCTS

Includes: Drip bags, whole bean coffee, and all consumable coffee items.

Returns

We do not accept returns on coffee products. Coffee is a perishable food item. For health, safety, and freshness reasons, opened or unopened coffee cannot be returned once it has left our facility. This is consistent with standard practice across the specialty coffee industry.

Refunds

We do not offer refunds on coffee products.

Replacements

While we do not offer returns or refunds on coffee, we stand fully behind the quality of every bag we ship. We will send a replacement at no cost to you in the following situations:

Damaged in transit: If your order arrives physically damaged, contact us at hello@brewspecialty.coffee within 48 hours of delivery with your order number and clear photos of the damage.

Wrong item received: If you received a product different from what you ordered, contact us within 48 hours of delivery with your order number and a description of the discrepancy.

Quality or freshness issue: If you believe there is a genuine quality issue — off flavors, signs of staleness, or packaging that was compromised before you opened it — contact us within 7 days of delivery with your order number and a description of the issue. We will review each case and, where confirmed, send a replacement of the same or a comparable product.

Please note: We do not offer replacements based on taste preference. Specialty coffee has complex and varied flavor profiles that may differ from what you are used to. We encourage you to visit our brewing guide and blog to get the most out of your coffee.

CATEGORY 2: EQUIPMENT AND ACCESSORIES

Includes: Drippers, kettles, filters, and all non-consumable brewing devices and accessories.

Returns

We accept returns on equipment and accessories within 30 days of delivery, subject to the following conditions:

• The item must be unused and in its original condition
• The item must be in its original packaging with all included accessories, manuals, and materials
• Items that have been used, assembled, or are missing original packaging are not eligible for return

To initiate a return, contact us at hello@brewspecialty.coffee with your order number and reason for return before sending anything back. Do not ship items without prior approval. We will provide a return address and instructions upon approval.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

Items returned after 30 days, or items that are used, damaged, or missing original packaging, will not be accepted and will be returned to the sender at the customer's expense.

Restocking Fee

All approved equipment returns are subject to a 15% restocking fee. This fee covers inspection, repackaging, and processing costs and will be deducted from your refund at the time it is processed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 2 business days. If approved, a refund will be issued to your original payment method within 10 business days, minus the 15% restocking fee and any original shipping charges. Original shipping charges are non-refundable.

Please allow additional time for your bank or card provider to post the credit to your account.

Defective or Damaged Equipment

If your equipment arrives damaged or is defective upon first use, contact us within 48 hours of delivery with your order number and photos of the issue. In confirmed cases, we will arrange a replacement or full refund at no cost to you — no restocking fee applies.

SALE AND DISCOUNTED ITEMS

Items purchased at a discount or with a promotional code are not eligible for refunds under either category. Replacements for damaged, defective, or incorrect items still apply regardless of discount status.

GIFTS

If an item was purchased as a gift and shipped directly to you, please contact us and we will work with you directly to resolve any issues. If the item was shipped to the gift giver, the resolution will be coordinated with the original purchaser.

CONTACT US

For all return, replacement, or refund inquiries, please reach out to us at:

BrewSpecialty Coffee 
hello@brewspecialty.coffee
https://brewspecialty.coffee

We aim to respond to all inquiries within 1 to 2 business days.